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Hi! Think of this page as being your friendly, helpful – but never annoying – Shop Assistant.
If you’ve come this far with us, we know that getting a great nights sleep is REALLY important to you so we want to take any questions or worries out of your mind.
So, how may we help you?
Firstly, you may like to know the answer to one of our most Frequently Asked Questions, so we’ve included them below:
If goods are unworn, faulty, wrongly described or different from the style shown, or if you simply change your mind, we will gladly provide an exchange or refund providing it is within 14 days of purchase. Please provide a printout of your invoice, for proof of purchase.
There is a $5.00 return fee for all exchanges, therefore if you would like to exchange either size, style or colour, please follow the same instructions as above indicating your requirements and include $5.00 (money order or credit card details)
Please note: You will only be charged $5.00 for the entire exchange transaction.
If you are paying by money order please ensure to address this to: Young Spirit Clothing PTY LTD.
Send to: Magnolia Lounge Sleepwear, 12 Tudor Street, Burwood, Victoria, Australia, 3125
All orders received by 5PM (Australian EST) will usually be sent out the next day.
Express Postage within Australia is usually the next business day delivery, in rural areas it can take up to three business days.
We only Post orders from Monday to Friday (Excluding Public Holidays).
Important service information
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: strikes, floods etc). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers available until stocks sell out. If you order an item that is out of stock we will notify you within 2 business days via email.
We ship all goods via Australia Post . Standard shipping is AUD $10 per parcel. * please note that at this time we only ship goods within Australia and New Zealand.
We deliver by a courier service, so a signature will be required. Hence, we recommend a work address for point of pick up.
If nobody is there to sign for the parcel, it will be re-directed to the nearest post office.
For regional areas it will be re-directed to the nearest AAE depot.
*For large orders, please contact our friendly staff to discuss further postage options.
There is also the option of picking up your products from us directly to avoid the shipping fee.
Protecting your personal and order information is our priority. Magnolia Lounge values the privacy of our customers. When you place your order, the transaction is sent straight to the bank.
We do not share these details with any third parties.
The information that is collected from you by Magnolia Lounge is used in house only for ordering and delivery purposes.
You can use Visa & Mastercard or Paypal.
When purchasing from Magnolia Lounge your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
If you feel more comfortable ordering over the phone, please contact us on 03 9888 9188 where one of our lovely staff members will be happy to take your order.
All our prices are quoted in Australian Dollars and include GST.